After an extensive evaluation process that considered other solutions, Siemens Energy determined that the Workspot solution was the best fit due to their complex mix of on-premises, hybrid. and multi-cloud requirements.  Workspot’s ease of deployment, implementation, operation, and management of VDI combined with the global reach and performance of Google Cloud and the flexibility to also deploy and manage workloads in other clouds as well as on-premises, with a single management interface, were key. In essence, we represented an unbeatable combination.

As Wolfgang Schubert, VP of Digital Transformation at Siemens Energy said, “Leveraging Workspot and Google Cloud enables us to modernize our previous VDI deployments, streamline our operations, and reduce costs. We are looking forward now to a successful deployment across our organization.” The fact that Workspot offers a simple, cloud-agnostic VDI solution that easily spans multiple clouds and regions around the globe served as a strong factor in Siemens Energy’s decision, given that they operate in over 90 countries and their people access a wide range of apps, including GPU-powered high-performance workloads that include processing-intensive engineering and CAD design jobs. The combination of Google Cloud and Workspot is proving to offer Siemens Energy the ideal mix of geographical reach, end-user performance, and system-wide reliability.

As the Workspot sales leader for the EMEA region, I am seeing that Siemens Energy is not alone in their need for a new, modern, cloud-native VDI solution that combines great performance for end-users with extreme simplicity for IT teams. The manufacturing sector is just one of the areas where Workspot’s solution is an ideal fit, and I’m very encouraged at the scale of our opportunity to replace legacy Citrix and Horizon VDI deployments, across the UK, Europe, and elsewhere in the region.

The world needs a VDI solution that is no longer hindered and restricted by the legacy approach of traditional VDI. Workspot has the answer, and I’m super-excited to be part of the journey!

You can read the press release here .

– Andy Hardy, EMEA Sales Leader

The post Siemens Energy Chooses Workspot and Google Cloud for Global VDI appeared first on Workspot.

Inspiration Strikes

The Workspot implementation was so successful, and the results for the firm and for our customers so inspiring to me personally, that I decided I needed to help other organizations successfully implement their digital transformation strategies. I needed to help spread the word about Workspot’s Cloud PC platform to as many organizations as possible. Having been through the deployment and management experience first-hand, I strongly believe that this is the best way to modernize end user computing and that Cloud PCs are the future of EUC. That’s how I became a part of the Workspot family. Today I spend much of my time talking with prospects and customers to understand their needs and share my experience.

Workspot has a reputation for amazing customer success and customer support services. When I sat in the seat as a customer, it was the exposure I had to the Customer Success Team during our solution evaluation process that was one of the strongest selling points for Workspot’s solution. The care and feeding Workspot customers receive during the pre-sales and deployment processes, along with the ongoing check-ins to ensure we were deriving maximum value from the SaaS platform, is like nothing I have ever experienced – especially from a technology vendor. I had complete confidence that the firm was in the right hands to ensure the successful delivery of our unified end-user compute environment.

The Workspot Center of Excellence

After joining Workspot, I quickly discovered an important element of our corporate DNA: A culture of learning. Intellectual curiosity is a powerful force, and there is no shortage of it at Workspot. Because of it, innovation originates in a variety of places, from board members, executive management, our customer success and support teams, and of course, from our amazing engineering team. But a primary and essential source of innovation is our customers, from whom we are continually learning. As the world changes and customer requirements evolve, we’re right there in the middle of it with them, listening, learning, and creating. To further the impact of our culture of learning, we are announcing the creation of the Workspot Center of Excellence (COE) for Cloud PCs, and I am proud to be heading up this organization of outstanding people in support of our customers. There are three cornerstones of the COE: People, Processes and Tools. I want to share my thoughts on each of them.

Our People

The mission of the Workspot Center of Excellence team is to ensure our customers’ success throughout their Cloud PC journey. The Workspot Customer Success Team embeds within your IT team as your trusted advisors, acting as an extension to your team. They make use of innovative, proprietary tools to proactively manage and monitor your Cloud PC environment. They collaborate with your technology team on an ongoing basis to identify Cloud PC performance and connectivity issues, analyze root causes, and interface with key third parties on your behalf, such as IaaS vendors, Intel, AMD, and Nvidia as needed to get to a quick resolution.

Customer-Centric Processes

Workspot has developed processes and methodologies that have been proven over and over to deliver the fastest time-to-value in the industry and ensure the long-term success of your Cloud PC implementation. Our ADIME Methodology, Onboarding Services, outstanding Customer Support, Customer Success Update Meetings, and Executive Business Reviews are all carefully defined processes aimed at business uptime, addressing new requirements, and innovating together.

Innovative Tools

Workspot is the only vendor that has deployed enterprise-grade Cloud PCs for more than 5 years. As a result, we’ve gained a deep understanding of what it takes to operate a highly reliable service that meets complex enterprise requirements. From our massively scalable Workspot Control – architected for the industry’s strongest Cloud PC security – to our big data collection, trending and analysis engine, Workspot Watch and our Network Operations Center, our innovative toolset helps maximize business productivity.

The Bottom Line

Customer success is everything and Workspot far surpasses the technology and customer success capabilities of competitive solutions. It is the delivered outcomes of the Workspot Center of Excellence that sets us apart in an industry that has been notorious for broken promises.

Ready to learn more? Schedule a demo with our product experts and let’s explore the possibilities for modernizing end user computing in your organization.

The post The Workspot Center of Excellence for Cloud PCs – Second to None appeared first on Workspot.

Starting Where You Are

Once you’ve decided to move forward with a Workspot Cloud PC deployment, a transition occurs from the pre-sales team to our Customer Success Team. An internal meeting is held to transfer everything the sales team has learned about what is most important for your success. Organizations come to us in varying states of readiness for their Cloud PC deployment. No matter where you’re starting, we’re ready.

Next we’ll hold your initial kickoff meeting, when you’ll meet your assigned Customer Success Program Manager and Customer Success Engineer. While these two people are dedicated to your project, there are many more experts on the Workspot extended team, each with deep cloud and virtual desktop experience, surrounding them and helping to support your deployment. You’ll also designate your Cloud PC project team and they will collaborate closely with the Workspot team.

Kickoff: Explore and Define Requirements

1. Examine your existing end user computing environment and requirements and identify risks
2. Discuss your key use cases and their value to your organization
3. Map use cases to licenses/configurations

From there, the Workspot team develops the architecture for your solution. Once this foundation is solid, the deployment process begins.

How Fast Can You Deploy Cloud PCs?

Many of us came from the legacy on-premises VDI world, so every time we get a new customer up and running in a weekend, or we deploy across multiple cloud regions with end users across the globe enjoying their new Cloud PCs in a few days, it continues to impress (at least me!). The Customer Success Team is so good at getting new customers live and productive that sometimes I don’t think they give themselves enough credit. This is not your Father’s virtual desktop solution! On-prem, old-school VDI takes months and months to deploy, so the contrast is dramatic.

How fast your Workspot Cloud PC rollout can go depends primarily on your readiness, and we’re here to help.  At this point in the deployment process a timeline has been established and the project team identified. You’ll be participating in a 30 minute weekly meeting (or more often if needed) with our team to help you complete the required tasks on your side, including any networking and security-related tasks.

Implementation Gets Underway!

1. We review and configure your public cloud instance
2. We work together to prepare and customize your templates
3. Training on Workspot Control begins and continues throughout the deployment
4.  We work together to provision your Cloud PCs, workstations and apps
5. We help you onboard your users

We’re getting close to going live!

End User Experience is Everything

Many of you have been down this road: IT deploys a new enterprise application, end users hate it, and they resist it every step of the way. In the context of legacy virtual desktops, end users who are remote from the data center, whether in a branch office or working from home, always suffer from the impact of latency. Latency kills productivity because app performance is slow. One prospect we talked with recently who has on-premises VDI asked us “is a 45-minute login time normal?” Yikes. Sadly it often is.

That’s why a critical milestone in our deployment process is User Acceptance Testing (UAT). While we can get your deployment done in a few days, it’s important to have an adequate UAT period (and we recommend selecting your most demanding end users for this stage!) so we can make sure their experience is great. UAT is important for many reasons, but truly, when skeptical end users try their Workspot Cloud PCs and workstations, they get really excited about them because the performance is so outstanding – and that sure makes IT’s job easier when we’re ready for your Cloud PC rollout. Adoption happens naturally when people are excited about performance and the freedom their Cloud PCs and workstations provide.

Final Testing

1. Conduct UAT
2. Test solution against use cases
3. Confirm test results against success criteria

Time to Go Live!

We recently took a new customer live – from inquiry to production Cloud PCs – in a weekend.  It’s not the first time and it won’t be the last. That’s a tribute to our innovative SaaS platform, but it is also the manifestation of our customer commitment that made that happen. However you engage with Workspot initially, our mission is to deliver value as fast as possible, so you’ll always know what’s needed and who owns the action as you move through your Workspot deployment journey. As we get ready to take your Cloud PCs into production, you’ll meet a few new “Workspotters” who take you into production and provide ongoing support.

Throughout our engagement, you’ll see two primary core values in action – transparency and honesty. This is the foundation of a strong partnership. After we take you live, we stay in regular touch – by now we’re friends too!

Operations Review and Ongoing Best Practices

1. Review support procedures and how to add Cloud PCs
2. Participate in Beta Program?
3. Review Workspot maintenance processes
4. Introduction to Workspot Production Account Management Team
5. Revisit regular meeting needs and schedule quarterly review meeting

100% Customer Commitment

This week we held our virtual 2022 Sales Kickoff with Workspot participants from across the company and around the world. The format of the presentations have perfectly reflected our learning culture. Of course, a ton of great information is being shared, but there is also time for listening and gathering feedback. One of the ways we are gathering feedback on all of the many topics we’re covering is through real-time polls. One polling question stood out from the rest for me. The Workspot team was asked:

“Whose voice is the most important and impactful?”

A. The Board
B. The CEO
C. The Customer
D. The Executive Team
E. Other

The votes rolled in quickly. The result? 100% of the responses: The Customer. That is the power of culture. Customer-centricity is so deeply embedded in our company DNA – across all the various roles in the company – that no one had any doubt; it’s always the customer.

Ready to learn more about how Workspot Cloud PCs can transform end user computing in your organization? Schedule a demo and we’ll discuss how we can address your unique requirements.

The post How Does Workspot Work? Cloud PCs are the New DaaS. appeared first on Workspot.

A neighbor just shared a story about losing her beloved cat recently. She had just received an order from chewy.com for cat food, so she called them to see if she could return it. They told her not to worry, to keep the food and perhaps donate it, and they would issue a refund. The next day a beautiful flower arrangement with a sympathy card arrived on her doorstep – from chewy.com. It’s not the first story I’ve heard about this company’s culture of compassion; it’s a powerful demonstration of who they are and what they value. When I think of them, I think great customer service and compassion – that earns my business.

Workspot was founded on a commitment to deliver the long-promised benefits of virtual desktops that have been elusive for so long. From day one, and every day since then, every person in the company – from engineering, to finance, sales, marketing, and our world-class Customer Success Team – lives and breathes customer success. We know we can transform your business, and that excitement and desire for growth for both Workspot and our customers is deeply ingrained in how we operate – our “customer first” culture is what drives us every day, and it’s what earns us an  off-the-charts revenue retention rate. That means we have a whole bunch of very happy customers!

Your Success is Our Success

While many of us are working behind the scenes, the face of customer success at Workspot is a seasoned, uniquely committed group of people who have deep experience with virtual desktops and with Microsoft Azure and Google Cloud. When you engage with us, our Customer Success Team assigns dedicated resources to each customer deployment, and they accompany your team on a journey to greater business agility. Our journey together encompasses four primary paths to success: Fast time to value, ongoing digital transformation, continuous product innovation and holistic problem resolution.

Fast Time to Value

“Our previous virtual desktop solution took months to deploy, but Workspot had us up and running in a week.”

We are best-known for reinventing the virtual desktop space with our innovative, 100% cloud-native architecture, which drastically simplifies the way virtual desktops are deployed and managed. While our customers love the technology, what surprises them most is the care and attention they receive during every step of the deployment process and beyond. Our proven implementation process delivers the industry’s fastest time to value, which means your investment in Workspot produces results fast. While other virtual desktop vendors and consultants charge hundreds of thousands of dollars to design and deploy their products, Workspot invests in your success by including those services in your cloud desktop subscription.

Ongoing Digital Transformation

“We initially used Workspot to address Covid-19 related measures for our Customer Support team being remote. We soon realized great opportunity for expansion into payroll and other departments.”

Any company can provision a cloud desktop for you. Workspot offers so much more. From fully customizable, enterprise cloud desktops and real-time data for a global picture of your implementation health, to multi-cloud region business continuity features no other vendor has. Each of these capabilities is an important element in driving your digital transformation, but our journey together doesn’t stop there. As your business environment evolves, our Customer Success Team stays with you to assess and reassess your needs. Our perspective stems from the “business uptime” of your company. Together, we explore what should be the next step in ensuring the uninterrupted productivity of your business and helping you achieve your growth objectives. Determining those steps requires a strong partnership that places the needs of your organization first. We have often heard from our customers that they view their Workspot Customer Success champions as embedded resources within their teams. That is the ultimate praise, because becoming part of our customers’ IT team requires a high-level of trust, and that’s what we’re all about.

Continuous Product Innovation

“Workspot has a premier DaaS service with great support throughout the process.”

Our product lifecycle is pretty unique. We are continually innovating and evolving the Workspot SaaS platform. Our cloud-native architecture enables our development agility, but it’s our customers who often drive innovation with their ideas. Customer-sourced features begin with ideas that are generated through our ongoing partnership with you. Your customer success champions are deeply tuned in to your evolving business requirements, and a natural output of your regular, ongoing discussions is feature ideas that we’re able to bring to life quickly. This is the beauty of having both invented our cloud desktop platform and running the cloud desktop service ourselves. It places you as close to product development as you can get, with Customer Success acting as your advocate for creating new features. It’s a true partnership where everyone wins.

Holistic Problem Resolution

“Every time I’ve had an issue, the Workspot team always was there to help.”
 
We’ve all experienced the finger-pointing that can happen between technology companies when you experience a problem. At Workspot, the buck stops here. When you encounter a problem, whether or not it’s a Workspot solution issue, chances are one of our Customer Success team members already has an answer for you. That’s how broad and deep their collective experience goes. Our customers do run into the occasional problem with their cloud vendor, and it can be a challenge to get the help you need from such large companies – even if you know the right questions to ask. That’s why we stay with you through the support process. Our close relationships with the Microsoft Azure and Google Cloud teams help you get the answers you need.

If your organization is ready to leave the cost and complexity of legacy VDI and physical desktops behind, we’re behind you all the way! Ready to learn more about cloud desktop SaaS simplicity?Schedule a demo and let’s explore your requirements.

The post More than Just a Cloud Desktop: Customer Success is Workspot’s Culture appeared first on Workspot.

The post The 4 T’s of Cloud Desktop Success appeared first on Workspot.