Workspot Cloud Desktop
Backup-Restore

OVERVIEW

Why do Windows 10 desktops need easy backup and fast restore? Any IT organization managing physical desktops for a distributed workforce has experienced the challenges that arise when PCs get corrupted due to user error, patch issues, software testing, malware or other reasons. Restoring PCs can take hours – and that’s if you are in the same location as your users. If your users are remote, restoring a PC can take days or weeks. In either scenario, the business is going to lose productivity. Cloud desktops simplify the PC management process by centralizing the desktop in a public cloud, making it easier to ensure application and security patches are properly applied. But persistent cloud desktops are still incomplete without a backup-restore process that preserves customizations. End user computing (EUC) is one of the most mission critical functions for most organizations. Despite all the benefits, some organizations still have concerns about moving EUC to the cloud because the underlying infrastructure is out of IT’s control. What happens if there is a natural disaster or other event that shuts down the cloud region you depend on?

The Workspot Enterprise Desktop Cloud platform SaaS solution offers unmatched resiliency for cloud desktops in two fundamental ways. The first method is easy backup and restore within the same cloud region to address desktop corruption issues. Second, Workspot innovation created the industry’s first multi-region business continuity solution, which enables IT to maintain a backup of each cloud desktop in another cloud region , allowing users to seamlessly access their cloud desktop in the event their primary cloud region goes down.

Workspot Backup-Restore brings resiliency to cloud desktops

Workspot’s cloud desktops are more robust than other cloud desktop solutions on the market. Our in-region Backup-Restore feature can be essential for IT organizations looking to manage desktops across globally distributed teams. In general, a cloud desktop can be re-provisioned within minutes if it gets corrupted. However, if a user has a persistent cloud desktop, a simple re- provision will result in a full reset, which means the user would lose all their personalization (e.g. local files, libraries, and their family picture screensaver!) and may spend valuable time reconfiguring their desktop, resulting in loss of productivity. In-region Backup-Restore solves this issue. IT can use the in-region Backup-Restore feature to address a range of issues:

• User error leading to corruption or deletion of cloud desktop(s) for multiple users leading to loss in productivity
• Software developers compile a code that corrupts the cloud desktop and the user is required to re-configure all libraries and settings IT-controlled, one-click restore
• A user in a highly regulated industry accidentally or deliberately deletes data from their desktop and IT must recover all such data for compliance / legal reasons
• A new software update or patch corrupts / interferes with functioning of certain applications on the desktop and needs to be removed

The feature can also be utilized in certain instances of malware removal, digital forensics and eDiscovery.

HOW IN-REGION BACKUP/RESTORE WORKS

The Workspot Enterprise Desktop Cloud platform is a SaaS is built on a modern architecture, offering innovative business resiliency options to ensure that your users can get back to business productivity quickly after a disruption. The feature is self-service for IT and can be activated with a single-click within Workspot’s web-based admin console – Workspot Control

Simple to set up and operate

1. First, your “everyday” cloud desktops are set up in Workspot.
2. Next, IT can enable the backup feature and allow for creation of backups with daily, weekly or monthly restore points. These backups will exist in the same cloud region as the primary desktop.
3. When the cloud desktop needs to be restored, the IT admin restores the cloud desktop with just a single click.

MULTI-REGION CLOUD DESKTOP RESILIENCY

Public cloud providers can suffer from the same challenges as private data centers. Internal problems such as user error or equipment failures can impact uptime, or a cloud region can be impacted by natural disasters such as hurricanes and tornados. Services such as Downdetector that monitor and track the outages of many cloud and service providers can be helpful. Workspot’s industry-leading, multi-cloud resiliency also helps enterprises ensure end user productivity even when their primary cloud region experiences an outage. In addition to the in-region backup of users’ desktops, IT is able to configure a snapshot in a secondary region. In the event that the primary region is unavailable, IT simply redirects users to their desktops in the alternate region so they can get back to productivity fast. Although there are other cloud desktop solutions available, Workspot is the only cloud desktop vendor today that has this resilience capability.